Ultimately, ease and speed are two attributes that may dictate what software users decide to do about customizing or configuring the software they use, said Gal Oppenheimer, product manager at Raw Engineering.
"An open source approach allows for direct customization due to the source code being freely available for modification. However, it requires that you have the development expertise to implement and Q&A those changes," he told LinuxInsider.
There is also a drawback. Once the initial excitement of open source projects subsides, developers often move on to hotter projects. As a result, the rate at which customization capabilities are implemented can slow dramatically. For enterprises, using proprietary software usually delivers a better and more dependable solution, Oppenheimer said, without the need for additional headcount for development and support.